Home > Other > Other > SupportWizard

SupportWizard

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention

FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html). With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm). The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.

SupportWizard Description

Author:
Version: 6
Release: 2004-05-05
Platform: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows CE,Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC
File size: 35.16 MB
Price: $0
Install: Install and Uninstall
Rating: Not rated
Click here to free download SupportWizard

Other software from same author

See related software

CRM-Express eSales
CRM-Express e-Sales is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include orders import from email. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book.
Live Chat
miOOt is a visitor tracking and live chat tool, It captures the visitor?s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site StinkyThing.com. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one Live chat assistance in real-time.
Skymol Live Customer Support Software
Skymol live customer support software is a new on-demand customer service and live help software with voice chat, video chat and text chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. This customer support software establishes a powerful communications interface, creating a real-time voice, video connection between an agent and a web site visitor on you web site. It is completely web-based and FREE to Try for 7 days with no obligati
Help Desk-99
Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
Skymol Communicator Live Chat Software
Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w
Skymol Communicator Live Help Software
Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live rea
Polar Help Desk Free
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
SupportCenter
SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
CRM-Express Standard
CRM-Express Standard Edition is a low-cost high quality CRM program. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express Standard Edition is a single-user version. The Professional version is available as a multi-user networked version.
CRM-Express
CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal.
Polar Help Desk
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
LiveChat
ChatRelations LiveChat helps businesses become successful. LiveChat software is a profit-boosting tool that offers instant sales help to visitors. With just the click of a button, internet shoppers can chat with web personnel and receive on-the-spot solutions in real time. Increasing online revenue, ChatRelations? LiveChat software allows your web personnel to engage with customers on a personal basis and tend to individual needs.
FlashComs Community Chat
Community Chat is a feature-rich, multi-room cross-platform web chat application. It can be installed to any web server both under unix/windows platform and does not require any additional software. The chat can be integrated with web site users database to import user login and personal details into chat. Users options include blocking unwanted chatters, changing chat availability status, text formatting, sound alerts, smiles library and more.
RealTimeQuery
RealTimeQuery is the perfect tool for offering online support to your customers. The program enables your users to contact you in real time while visiting your website. RealTimeQuery acts as a server on your PC, it listens for connections from your website, opening a direct communication channel between you and your customers.
VueChat Customer Service
VueChat Personal Edition enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.
VueChat Express
VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.
VueChat Enterprise Server
Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).
Vuechat
vtiger CRM
Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects.
ihelpcenter
ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com.
AccessAble Help Desk Pro Edition
A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.
123 Live Help Chat Server Software
123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! It's Java chat server& flash live chat client with cheap price.
ScreenTalker
ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.
Problem Solved
Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.
MGCS
MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..
LBE Desktop Helpdesk
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
MiniHelp!
MiniHelp! is a PHP script that allows you to interact with your visitors, offering support and/or sales in real time through chat. When the visitor requests help, the operator is informed through a visual and sonorous signal. MiniHelp! is completely Web-based, and does not require any additional software or plugin.
logonmypc
LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com.
LiveServiceDesk
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Interacting live builds trust in potential customers leading to more sales and the opportunity to up-sell and cross-sell. Building trust with your customers will ensure that they will return again and again.
Live Site
The software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internet business - absence of direct contact with the customer. New ActiveX Version 2.0!
Live Site
The software Live SiteŽ is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company and talk to them. You will be able to dissolve the last border in the Internet business - absence of direct contact with the customer.
DataTrack System
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
Flash Livehelp
Breathe some life into your digital domain with Flash Livehelp and watch your sales soar. What makes our system unique is that in addition to the Livehelp Administrator you will receive a flash web client(swf) which you can post on your web site and/or web auctions PLUS a flash desktop client(exe) which can be distributed to customers, clients, family and friends via CD, download or email. Setup in minutes, no monthly fees. MySQL/PHP based.
Been There Done That
Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. The latest version adds a number of interface changes and allows for output of reports to PDF files for emailing as attachments.
AnswerTool
Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.
OfficeGenie
Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.
Help Desk-99
Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
TechAid ASP
TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.
LBE Web Helpdesk
Fully functioning helpdesk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.
LBE Desktop Helpdesk
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.