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FrogEye

A filemanager for Windows and Linux with built-in support for videos, images, file encryption, on the fly image and video decrypting, mobile phone remote controlling, bookmark management and much more.

GoToMyWebServer

Remote Control your PC from Anywhere GoToMyWebServer is a free and complementary BarracudaDrive product. With GoToMyWebServer you can easily and securely remote control your office or home PC from anywhere. GoToMyWebServer allows you to display a screen of another computer and to use your keyboard and mouse to control the other computer remotely. Do not unpack this ZIP file. See home page for installation instructions.

BarracudaDrive Pro

BarracudaDrive is the worlds most advanced remote access tool. BarracudaDrive includes a long list of features; here are some of the highlights: GetMyLAN is an advanced SSL VPN product. GoToMyWebServer lets you remote control your office or home PC from anywhere. Secure File Server provides secure remote access to documents and files. Web File Manager allows secure and easy access to documents using a browser.

Axence nVision

nVision monitors your network: Windows, TCP/IP services, web and mail servers, URLs, applications (MS Exchange, SQL etc.). It also monitors routers and switches: network traffic, interface status, connected computers. You can collect network inventory and audit license usage. nVision will also alert you in case of a program installation or any configuration change. With the agent you can monitor user activity and access computers remotely.

Remote MSN Command

Remote MSN Command is an easy to use remote control application for the MSN users which allow to control their PC in remote way, the remote control as if chat with MSN, sending only some simple command to your MSN account from other MSN client on whichever computer or hand phone.

QQSoft 3-in-1 ScreenCast

Do you need to broadcast your screen(together with video from PC camera, input or output signals with your sound card) to others on your network ?This is a simple and easy to use program to send your screen,together with video and audio to each computer of your Windows network.Each computer can view your screen,see your video,and hear your voice or your PC's sound in real time remotely - all from their location!

NTRconnect

Secure remote access to your PC or Mac from any computer at any time. NTRconnect Free offers easy access to all your applications, files, folders and email for up to two computers. NTRconnect Pro includes all the features of NTRconnect Free plus file transfer, advanced keycard security, Wake-on-LAN, invite a guest capability and keyboard, mouse and screen blocking. NTRconnect uses 256bit AES encryption to ensure the security of remote sessions.

Instant Housecall Remote Support

Securely control your customer's mouse and keyboard from anywhere through firewalls and routers. No port forwarding and no dynamic IPs to worry about. Invitation-only access. Work from your home, office, or Internet cafe. Reboot your customer's PC into safe mode, Auto-reconnect, Transfer files, Chat, Accept online payment, and Track session history. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.

ScreenCast Pro

Do you need to broadcast your screen(together with video from PC camera, input or output signals with your sound card) to others on your network ?ScreenCast Pro is a simple and easy to use program to send your screen,together with video and audio to each computer of your Windows network.Each computer can view your screen,see your video,and hear your voice or your PC's sound in real time remotely - all from their location! This is an ideal solut

PC-in-IE

Access your computer connected to the Intranet/Internet via Internet Explorer from anywhere in the world. You can read your e-mail, work on the documents and resources and retrieve important documents and data files from your home or office computer while on road.You can see the desktop of your Host-side PC and using your keyboard and mouse launch applications,read e-mails and edit documents as if you were directly working on that computer.

Multi-screen Remote Desktop

Multi-Screen Remote Desktop - The ideal remote-control and remote-access solution. Display Remote Desktops and control them in real time simultaneously, as if you were sitting in front of them. Display each desktop in 1, 4, 6 or 9 window(s). Control other computers remotely using your mouse and keyboard. The remote computer screen appears in a separate window on your screen. You can create snapshots with just a click. -- FREE DOWNLOAD

Gooer RDP Service

Gooer is a Remote Desktop service provider. It allows you to access your remote computer just as if you were sitting directly in front of it. You can remote control your home or office computer when you are away. You also do not need worry about your computer are behind NAT or firewall. Gooer will let you access your PC from anywhere. Gooer also support File Transfer and Remote Printing that can let you easily use local print and file system.

Inletex Easy Remote Control (ERC)

Easy Remote Control (ERC) is one of the best programs for remote administration under Windows that allow you to work remotely on a computer using the regular graphic user interface (GUI). Easy Remote Control is based on a wide experience of many System Administrators and was tested with them before it was released. The main goals are simplicity and comfort, therefore the name Easy Remote Control. Easy Remote Control can help System Administrators

TeamViewer

TeamViewer is a tool for simple and fast remote control sessions, desktop sharing and file transfer with a partner computer anywhere on the Internet. The program can be started without installation on two computers and remote connections are enabled immediately. To connect, one partner just enters the automatically generated ID of the other computer. Also works behind firewalls and NAT proxies. VNC compatible. Thousands of users worldwide.

Multi-Screen Remote Desktop

Multi-Screen Remote Desktop (MSRD) displays screens of other computers on your screen. Allows you to use your keyboard and mouse to control the other computers remotely. MSRD is fast, secure and affordable remote-control software that enables you to work on a remote computer in real time as if you were sitting in front of it. This program is the ideal remote-control and remote-access solution.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, new log management, XML report, improved user interfaces are added.

Beyond Remote

Fast, powerful remote access and support software for individuals, businesses, and service providers. Entirely new GUI comes in 6 new themes and 9 languages. New ReverseConnect allows the Console user to provide remote support through firewalls in seconds with no router configuration by the Host user. Other features include Host Discovery, secure 128 bit encryption, remote Wake On LAN/reboot/shutdown, Host status-polling and more. Free Trial.

Omniquad Instant Remote Control

Instant Remote Control allows you to gain full control of a remote machine in your workgroup/domain. At the remote end, there is no warning that the PC is being observed or controlled. You can change remote hosts? settings, reboot it, and log back on to its OS. A mini-toolbar provides quick access to common functions such as Full Screen Mode, FTP transfer, Remote Lock & sending Ctrl-Alt-Del. configure all remote-control settings while connected.

EasyRemoteSupport

EasyRemoteSupport is a powerful remote support software which is extremely easy to operate. There are only three steps to do to activate the software: Register, Charge your Credit and Start! Further advantages are: integrate your own logo, no consumption limit, file transfer in both directions, as of 2,22 US dollar per support case and no monthly costs! Test now the software with username demo and password demo for free!

Cafeman

Here are some key features of "CafeMan": · Keeping track of user activity. · Automating the billing process. · Implementing pre paid system. · Relief from the bargaining problems. · Taking care of hundreds of users in a moment. · Being accurate with the management. · This becomes the evidence, if you require. · Guards your cafe against illegal activities.

t-VNC

Free Remote Desktop software. With t-VNC you can control remote computer viewing its Desktop and controlling by the keyboard and mouse. Includes advanced features, like Stretched view, Block remote computer and other. Easy in use.

Cafe Cop

A complete solution for cybercafe management which performs all the activities at your cybercafe. Cafe Cop features: 1) TIme Management 2) Member Management 3) System Security 4) Internet Explorer Security 5) Analyzing Busuness Performance 6) Monitoring Employees 7) Promoting Cybercafe 8) Remote Commands 9) Cafeteria Orders 10) Bill Generation 11) Custom charges 12) Complete datas securit

Net Control 2 Home Edition

Remote control and administration tool for home local networks. Control Desktop remotely, manage files, send messages, monitor computers remotely. Allows controlling several computers simultaneously.

Bluetooth Remote Control

Bluetooth Remote Control turns your Bluetooth enabled mobile phone into a universal controller for Window. See your Power Point slides directly in the phone, browse/play the songs in ITune, WIinAM and Media player and much more... Bluetooth Remote Control is a true universal remote control that lets the user adds or modify the controlled programs. Customize simple keymaps or for full control over the UI write your own Java and VB scripts.

Remote Control Internet Edtion

A remote control solution designed for the Internet. Easily control machines across your LAN, or across the world

Remote Control Lan Edition

Take control of computers on your network. IntelliAdmin makes it easy to control any PC on your LAN in seconds. Just type in a computer name - click connect - and you are working on the computer as if you were there. No agents, no manual install, it just works!

iRemotePC

iRemotePC is a revolutionary Remote Desktop Viewing, File Transfer and Web Conferencing service. It allows you secure and full view of your remote computer's desktop from virtually anywhere using just a web-browser. Features include invite guests to PC, direct desktop file sharing, file manager with synchronization, computer management and web conferencing! Built to work securely behind Firewalls and NAT.

+Anyplace-Control+

Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.

ShowDirector 2.0 for PowerPoint

ShowDirector PDA PowerPoint Wireless Presentation Remote Control Software is a powerful wireless remote control for your PowerPoint presentations. Now you can use your existing Windows Mobile or Palm PDA to remotely control your slide presentation, wirelessly over Wi-Fi, the Internet, Bluetooth, or a cell phone network. ShowDirector 2.0 also includes a built-in Web server allowing you to publish any content for your audience.

Beyond Remote

Take this Fast, Powerful Remote Control software package for a FREE 30 DAY TEST DRIVE! Take control of computers anywhere in the world! Features include Wake On LAN, File Transfer, Live Chat, Boot/Reboot/Shutdown, Secure 128 Bit encryption, scaled window sizes or Full Screen Mode, Copy and Paste between computers. Beyond Remote even includes support for XP Remote Desktop & Terminal Server Connections! Great Technical Support via online Forums!

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

Mirador Instant Messenger

Mirador Instant Messenger is a secure, reliable presence based messaging and collaboration solution built for the enterprise. It offers advanced functionality, security and stability that businesses require and helps to ensure compliance with regulatory agencies such as HIPPA and the SEC. Features: encryption, meeting, remote control, file transfer, voice over ip, voice messages and is managed through a complete administration console. More ..

Asset Tracker for Networks

Network inventory tool intended to audit software and hardware components installed on the computers over the network. This asset management tool will collect your network inventory information, provide the Network Administrator with the detailed comprehensive reports and allow you to export assets details to external storages, such as SQL database or web site

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

ihelpcenter

ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com.

AdmWin

AdmWin is a toolkit for the Windows, Linux and Novell network administrator. Batch manage accounts, passwords and settings. Transfer accounts and passwords between different platforms. Create or manage accounts on many platforms at once. Explore accounts. Collect system information and event log records from Windows machines. View remote Windows services and processes. Manage remote Windows machines with the remote command prompt.

UserMonitor for Classroom or Computer Lab

Ideal for teachers, instructors or administrators. UserMonitor is brilliant for the lesson as well as trainings at the computer! Instructors can transfer their display screen to all pupil computers screens or blank student screens to demonstrate something. UserMonitor shows you what the other network computer users see on their display screen (screen, program list) and detect unauthorized software. Write messages or close unwanted programs.

SimpleDesktop

Fast and easy access to a remote computer. A unique screen navigation interface makes remote control a breeze. Complete session encryption ensures your privacy and HTTP proxied connections allow access in the most restrictive networks. IP address upload ensures long term remote access even on DHCP dynamic IP connections and the browser-accessible server allows download of a multi-platform client from any standard internet connection.

Total Game Control

Total Game Control gives you the ultimate control over your games. It works by mapping keyboard, mouse, and other events to the controls on your game pad or joystick. Set up the controls the way you want. Tie complex moves to a single button, or map them to any combination of controls. No other game profiler offers all of the features or the ease of use that Total Game Control gives you. Works with any gaming device.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, service installation of SMP client, remote control / file transfer from the SMP console added.

RemShutdown

RemShutdown allows remotely shutdown or restart network computers. You can specify a delay during which a message you specify can be displayed and applications running on the remote computer at the time of shutdown can be allowed to close. The tool is designed with a user-friendly interface and is easy to use.

Remote Helpdesk

Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, audio chat, file transfer, macro functions and proxy tunnel for supporting users behind firewalls.

Remote Control PRO

Allows the Network Administrator to view and control remote network computers without having to leave their own workplace. The Administrator connects to the remote computer over the network and, having the remote computer's desktop on the screen of their own PC, launches programs, changes computer settings, etc. by using their own keyboard and mouse.

ShowDirector

ShowDirector is a powerful wireless remote control for your PowerPoint presentations. Now you can use your existing cell phone or PDA to remotely control your slide presentation, wirelessly over Bluetooth. ShowDirector works like a remote mouse so you can use the pointer to emphasize key points on the slide or even draw on it remotely from anywhere in the room.

SesamTV Media Center

SesamTV Media Center is an all-in-one multimedia software designed to be viewed on a TV set (TV friendly interface, bold display, big buttons ...). It can be totally controlled with any PC remote control (needs only 5 buttons). SesamTV Media Center gives you the opportunity to transform your TV set into a multimedia center for your videos, your DVD, your music, your pictures and the Internet.
NEW : watch record Digital TV !

RemoteScope

RemoteScope is a powerful application designed to drastically reduce the amount of time a network administrator spends moving from computer to computer. In 15 minutes, you can be up and running, managing all your company's networked PCs from the comfort of your own workstation. Features include remote control, software inventory, hardware inventory, remote software deployment, file transfer, file distribution, and advanced reporting functions.

PlanetRemote Plus

PlanetRemote allows you to take control of your PC and access your files remotely as if you were actually sitting right in front of it! You can control your PC using a web browser from anywhere on the Internet, even with a dynamic IP address. Security is provided by assigning a special access password to your computer, which is needed each time you want to control your computer or access your files remotely.

Outlook Remote Accesss

Remote PC access is a topical problem nowadays. The sophisticated software like GoToMyPC or PC Anywhere assumes that the client and server tools are being used on both computers. Surely, it is impossible to install a client's part from some places like Internet Cafe. Is there any way out? eTopping Remote Access plug-in for Outlook makes your Outlook a remote host and provides a secure access to it from any place without any special software.

Omniquad Instant Remote Control

Take total control over PCs on your network instantly-needs no software installed at remote end-ideal for system admins to access employee PCs over LANs-requires no multi licenses-all remote mouse/keyword functions get transferred-convenient toolbar-use standard Windows keyboard commands-access remote disk,move files,use FTP service-change remote host settings,reboot,remote lock,send Ctrl+Alt+Del-no remote end warning display-monitor remote users

FAQ System

KBlance knowledgebase software will help you reduce support time and provide answers to your customers? questions quickly. KBlance has been designed in a way to cause you least tension and render you maximum benefit. Its instant faq system will do the trick for you. This web knowledgebase system allows you to interact with your customers at any time, but at your time. Yet the customers will remain satisfied thanks to this amazing helpdesk system.

Skymol Live Customer Support Software

Skymol live customer support software is a new on-demand customer service and live help software with voice chat, video chat and text chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. This customer support software establishes a powerful communications interface, creating a real-time voice, video connection between an agent and a web site visitor on you web site. It is completely web-based and FREE to Try for 7 days with no obligati

HelpDesk CDCorporate

CDCorporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

HelpDesk CDRepairs

CDRepairs is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

Instant Housecall Remote Support

Securely control your customer's mouse and keyboard from anywhere through firewalls and routers. No port forwarding and no dynamic IPs to worry about. Invitation-only access. Work from your home, office, or Internet cafe. Reboot your customer's PC into safe mode, Auto-reconnect, Transfer files, Chat, Accept online payment, and Track session history. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.

ALLCapture

Record your on screen activities in real-time and create your own Videos, Demos, Software Simulations and Tutorials. You can record the entire screen or just parts. Record Video and Audio simultaneouslyor conveniently add sound and commentary during playback. The standard windows interface makes editing easy and demos can be generated in various formats such as Flash, EXE, ASF and DVD Video. No programming knowledge is required!

HelpBox

HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

Horizon CRM

Powerful CRM with links to Sage & Quickbooks with the following features :- Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base, Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Skymol Communicator Live Chat Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live rea

VerifyMyPC

VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT.

Polar Help Desk Free

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

SupportCenter

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.

IPI.MANAGER

IPI.MANAGER assumes full control of job execution by tracking deadlines and reminding employees about expired or outstanding personal tasks. Using such a program is currently the only way for a company to manage tasks being executed. No other form of assigning tasks (orally, by e-mail, or in written form) allows top managers to view a ?slice? of all the tasks and activities in progress at any particular moment in time.

IPI.HELPDESK

Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn?t lose customer requests anymore.

Polar Help Desk

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

FactotumNOW IT Management Repository

The program helps IT departments with change, incident, purchase, asset and dependency management by integrating into existing availability monitoring (HP SIM and GFI NSM) and monitoring availability itself. Generates disk growth prognostics, close customer interaction through e-mail and a web frontend, knowledge base (that assists during incident management), and asset management (based on data collection of Active Directory, WSUS, and more.

FactotumNOW IT Management Repository

The program helps IT departments with change, incident, purchase, asset and dependency management by integrating into existing availability monitoring (HP SIM and GFI NSM) and monitoring availability itself PickABooger.com. Generates disk growth prognostics, close customer interaction through e-mail and a web frontend, knowledge base (that assists during incident management), and asset management (based on data collection of Active Directory, WSU

Desktop Pinger

Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC.

LabTech NMS

Windows Network Management and Monitoring System with Time sheets and Helpdesk Ticketing. This allows you to manage or monitor workstations from across the internet, behind firewalls or there clients have only incoming http access. The system can analyze a workstation, Remote control, Edit Files & registry, Remove Startup entries and much more.

Help Desk for IIS

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

LIVECHAT ContactCenter

ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

LIVECHAT ContactCenter

LIVECHAT ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

Public Folder HelpDesk for Outlook

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.

+Anyplace-Control+

Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.

VueChat Customer Service

VueChat Personal Edition enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

VueChat Express

VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

TekTracer

TekTracer overcomes limitations of other low-cost helpdesk and Inventory management applications. Its relational database features allow for detailed tracking of software licenses and equipment installation. TekTracer is supplied in versions for Access 97, 2000 and XP. The shareware version is fully usable, however the retail version provides extra features.

Atelier Web Remote Commander

Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. With AWRC you have the knowledge and capabilities to do virtually anything on the remote computer.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

AB Sequest

A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network.

UserMonitor for Classroom or Computer Lab

Ideal for teachers, instructors or administrators. UserMonitor is brilliant for the lesson as well as trainings at the computer! Instructors can transfer their display screen to all pupil computers screens or blank student screens to demonstrate something. UserMonitor shows you what the other network computer users see on their display screen (screen, program list) and detect unauthorized software. Write messages or close unwanted programs.

Cerberus Helpdesk

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.

IT Manager Helpdesk

The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments

Boldcenter Operator Client .NET

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

TechAid ASP

TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.

ScreenTalker

ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.

SysAid Help Desk and Inventory

SysAid is software for organizations' IT (Information Technology) departments. It provides asset management, automatically scanning the organization's network and listing its machines. SysAid Help Desk Software provides details on each machine (its hardware, software, history, and more), and lets you remote control it. SysAid also provides help desk.

SupportWizard

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.

SmartWebChat

SmartWebChat offers a free hosted solution to communicate live with your web site visitors, converting them into loyal customers and building strong customer relationships. Offering Interact live with your web site visitors using a powerful rich-text chat application, real time monitoring and more.

Remote Helpdesk

Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, audio chat, file transfer, macro functions and proxy tunnel for supporting users behind firewalls.

SupportMonkey 2002

For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems. For a complete overview see www.nitrotech.co.uk/monkey.html

Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

rapidHELP

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security

DNA Helpdesk

Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets. Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Req

Responsive Knowledgebase

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.