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Skymol Live Customer Support Software

Skymol live customer support software is a new on-demand customer service and live help software with voice chat, video chat and text chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. This customer support software establishes a powerful communications interface, creating a real-time voice, video connection between an agent and a web site visitor on you web site. It is completely web-based and FREE to Try for 7 days with no obligati

HelpDesk CDCorporate

CDCorporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

HelpDesk CDRepairs

CDRepairs is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

Instant Housecall Remote Support

Securely control your customer's mouse and keyboard from anywhere through firewalls and routers. No port forwarding and no dynamic IPs to worry about. Invitation-only access. Work from your home, office, or Internet cafe. Reboot your customer's PC into safe mode, Auto-reconnect, Transfer files, Chat, Accept online payment, and Track session history. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.

ViewletBuilder4 Professional

ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation. SCORM & AICC compliant.

ViewletBuilder5

ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation. SCORM & AICC compliant.

HelpBox

HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Skymol Communicator Live Chat Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live rea

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor.

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat PickABooger.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w

Sinergia Help Desk

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergia's business logic is implemented using Windows Workflow Foundation.

Polar Help Desk Free

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

WizAdvisor E-Marketing Start

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

WizAdvisor E-Marketing Pro

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, new log management, XML report, improved user interfaces are added.

Polar Help Desk

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

WizAdvisor Professional Advisor

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

GlassNet

GlassNet is a network monitoring solution, design to ease the job of the network administrator. Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as computer, network servers, routers, switches ip-phones, ip cameras.

Instant Business Network

The Mediachase Instant Business Network Software is a powerful collaboration platform for coordinating a wide range of business initiatives with intranet and Extranet users. Integrated PM, Collaboration and Help Desk Software to help your company grow fast.

Qasper Business Organizer

Qasper Free Personal is our full-featured, free, single-user version of Qasper's powerful, on-demand Workgroup CRM and and Business Information Organizer software (www.Qasper.com). Full of creative and unique features, Qasper empowers you, your workgroups and your business to organize, centralize, manage and visualize your personal and business information. A dozen or more integrated modules provide you with all the functions needed.

MailCOPA Email Software

MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.

Macros

Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks.

Help Desk for IIS

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

LIVECHAT ContactCenter

ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

LIVECHAT ContactCenter

LIVECHAT ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

Desktop Authority

Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.

+Anyplace-Control+

Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.

VueChat Customer Service

VueChat Personal Edition enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

VueChat Express

VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

ViewletCam

The best and cheapest tool to convert PowerPoint to the web. ViewletCam is an easy-to-use, rich media software tool from Qarbon that enables you to record, edit, enhance and publish full-motion videos from your PC, making it simple to quickly and easily produce compelling interactive content that engages your customers, prospects, partners and employees.

ViewletBuilder

The leader in Flash content creation is now free to start. ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation.

VersaSRS Help Desk

Based on the Microsoft .NET Framework, versaSRS provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS combines a browser-based interface with a database back-end.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

Alchemy Network Inventory

Network Administrators use this tool to inventory computers in the corporate networks for the software and hardware configuration, generate software licenses reports, etc. The program does not require the client module to be installed on each individual workstation, but can be configured to inventory all network computers by only copying the files to a single shared folder on a file server.

AccessAble Help Desk Pro Edition

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

AB Sequest

A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network.

CI Discovery Network Inventory

Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. On-board reporting tools, search, HotFix dectection, Product (License) Keys, audit scheduling feature and more.

Boldcenter Operator Client .NET

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

SupportWindow Console

SupportWindow Console accepts incoming connections from SupportWindow Hosts and SupportWindow Services to allow complete remote desktop control,file sharing and Chat. Optional registration of Presentation Mode allows console operator to do desktop presentation which multiple connected Support Hosts may view. Perfect for explaining software functions to remote users. The Support Host is free.

TechAid ASP

TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.

ScreenTalker

ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.

SupportWizard

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, service installation of SMP client, remote control / file transfer from the SMP console added.

Remote Administrator

Remote Administrator (Radmin) is a secure remote control software that enables you to work on a remote computer as if you were sitting in front of it. This program is the ideal remote access solution. You can access the same computer from multiple places and use advanced file transfer, remote shutdown, Telnet, OS-integrated NT security system support, etc. Radmin outperforms all other remote controls in speed, reliability and security.

Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

TeamWork

TeamWork è un sistema per gestire i progetti di sviluppo software, il lavoro di gruppo, ed i rapporti con i clienti, in modo facile e veloce. Con TeamWork potete pianificare le nuove release, documentare i requisiti, coordinare le attività dei membri del team, tenere traccia dei difetti rilevati e delle correzioni, controllare le modifiche, monitorare i rischi, fornire supporto tecnico e commerciale ai clienti, e altro ancora.

Shared Identity Manager

Shared Identity Manager maintains and protects privileged shared accounts of all types, from Active Directory and servers to routers and database systems. The product provides a secure facility for provisioning, automatic updating, and de-provisioning of shared accounts, to enable centralized control and auditing of shared accounts. The product is not shareware, please contact NetWrix Corporation (www.netwrix.com) to get your price quote.

Account Lockout Examiner for PowerShell

Account Lockout Examiner for Powershell is a set of Windows PowerShell cmdlets that let administrators automate the detection and resolution of account lockouts. Administrators can now identify account lockouts, examine most likely causes for account lockouts and unlock accounts directly from scripts developed using the product. The product is not shareware, please contact NetWrix Corporation (www.netwrix.com) to get your price quote.

Desktop Password Reset

The product gives users ability to securely manage local computer passwords and resolve account lockouts in a self-service fashion without gaining privileged access to computers. The product enables secure password management of computers in disconnected or non-domain environments, for example, employee laptops during business trips. The product is not shareware, please contact NetWrix Corporation (www.netwrix.com) to get your price quote.

Self-service Password Reset Manager

Password Manager gives end users ability to securely manage their passwords and resolve account lockouts in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challanges. The product is not shareware, please contact NetWrix Corporation (visit www.netwrix.com) to get your price quote.

Password Reset Manager

Password Reset Manager gives end users ability to securely manage their passwords and resolve account lockouts in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challanges. The product is not shareware, please contact NetWrix Corporation (visit www.netwrix.com) to get your price quote.

NetWrix Password Manager

NetWrix Password Manager gives end users ability to securely manage their passwords and resolve account lockouts in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challanges. The product is not shareware, please contact NetWrix Corporation (visit www.netwrix.com) to get your price quote.

Random Password Manager Enterprise Ed.

Password randomization of your common accounts on all your systems. Web based interface allows your Help Desk to get the current password in effect for each system. SQL Server based solution.

Account Reset Console

The Account Reset Console provides your Help Desk with a fully audited and delegated way to reset your domain account passwords/account flags via any web browser. One of the most common requests to your help desk is from users that have forgotten their passwords and need them reset. Organizations need a simple, yet secure way to perform this common activity while complying with the control and auditing requirements of Sarbanes-Oxley, SEC...