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Hotkey Recorder

Hotkey Recorder can record key and mouse events to file and play them back. Macros often used can be defined and played back. Macros, keystrokes and mouse events can be assigned to a hot key. When the key sequence is pressed, Hotkey Recorder will launch these macros. Hotkey Recorder may record and save mouse movements, mouse clicks, and keyboard keystrokes in any applications, When you need, you can replay the recorded activities for many times.

WinAutomation

WinAutomation is a fast and reliable windows automation, task scheduler, macro recorder and windows scripting solution. Optimize your daily routine and create complicated automated jobs without the need to write a single line of code. WinAutomation is ideal for optimizing your daily tasks, saving time and effort through simple and powerful actions. Automating and scheduling your tasks and jobs has never been easier!

iMacros Scripting Edition for to mp4

The Scripting Edition of Internet Macros is THE solution for professional web automation, web site testing and data extraction. In addition to all the features of the PRO Edition it features an easy-to-use data extraction wizard

iMacros PRO Edition for to mp4

The PRO Edition of Internet Macros is designed for Web Professionals to automate an unlimited range of web chores. It comes with the special IIM Webbrowser, can run completely in the background (system tray), handles Macros up to 10000 steps

iMacros Power Surfer Edition for to mp4

Surfing the Web is fun, but many tasks are repetitious: Check on the same sites everyday, log in to various services, remembering passwords or testing your own web site. Internet Macros can do all that for you! You record it once, and can replay it with one mouse click. Internet Macros can display slide shows of web sites, fill out forms, click buttons, clean thebrowser and much more. As often as you ne

Change Case

Quickly and easily convert text between upper, lower, and proper case with this Microsoft Excel add-on tool. Simply select the text and then select the desired case from the menu bar. In just a matter of seconds Change Case will convert the text to the case you selected. Download the free trial and give it a try.

AIM Keys

AIM Keys for Windows XP/2000/NT is an all-in-one, macro utility. This major release features improved macro recording and playback, task scheduling, security options, and enhanced performance. Other new features in include: web site and email launching, forms filling, drag and drop creation of launch macros and a new QuickList command for fast and easy selection of macros. AIM Keys carries a 30 day, money-back, timesaving guarantee.

Perfect Macro Recorder

Easily automate recurring boring tasks using Perfect Macro Recorder. Use Perfect Macro Recorder to records keystrokes, mouse events, and clicks then replay them later, you can also convert the macro to an executable file [*.exe] that can be run stand alone without Perfect Macro Recorder.

Imacros Scipting edition

The Web browser is probably the most frequently used software today, and many tasks are highly repetitious. The iMacros software relieves the repetition of checking on the same sites every day, remembering passwords, data upload, image download, online marketing and functional testing and regression testing web sites over and over. With our Internet Macros technology, you record these tasks once and then let iMacros execute them whenever you need

PC Sentinel's AutoKeys: Auto Typing!

Save time and effort by eliminating repetitive and tedious typing tasks while keeping track of sensitive personal information. Use PCSentinel's Autokeys to answer hundreds of emails a day, complete forms with the touch of a button, save and retrieve sensitive information like passwords and account numbers! All data is stored in encrypted forms for your safety!

Intacros

Intacros is different from other macros/autocomplete tools. Do not spend time to defining macros. Frequently typed words and phrases saved as macroses automatically. Do not look from keyboard to the screen to select word to autocomplete. Do not define repeating keystroke combinations. Simply do it three times - Intacros will make the macros from it.

TSE Pro

TSE Pro v4.4 for Windows. Compact, fully-featured text editor. Undo/Redo; Multiple files/windows; color syntax hiliting; regular expression search/replace; incremental search; macro programming language; configurable menus/keyboard/commands; column blocks; multi-language compiler support; bookmarks; templates; sort; compare files; spelling checker; compressed view; and much more! Ideal for anyone that needs to manipulate text.

Hot Keyboard Pro

Do not waste time on everyday monotone work! Hot Keyboard assumes all your repetitive work on the computer! With the help of this program you can greatly speed up your rate of work. And the quality, guaranteed by experienced software developers, and the opening unique possibilities will make your dialogue with a computer easy, natural and pleasant.

Workspace Macro Pro - Automation Edition

Automate & schedule tasks easily. Reliable macro program & Windows automation software with task scheduler. Macros in minutes. Record keyboard & mouse or use the macro editor. Pre-defined templates like website login, Internet cleaner, Spyware remover, FTP upload/download, etc., let you automate common tasks in minutes. Features SMART macro technology, hotkeys, repeat & Turbo-speed replay. The 'Record once & play anytime' macro automation tool.

Workspace Macro

Ease your workload. Alienate monotony. Delegate repetitive tasks to WORKSPACE MACRO. Highly accurate keyboard macro & mouse macro. Create macros in any application using a simple, intuitive process. Features unique SMART MACRO technology, password protection, repeat options, accurate high-speed replay, macro management, IE plug-in, customizable UI & scheduler integration. Rely on this 'Record once & play anytime' macro recorder and macro program.

Boxer Text Editor

Save time and effort with this versatile, full-featured Windows text editor. Boxer is extremely powerful, but remains easy to use for both beginners and experienced users. This award-winning text editor features a powerful macro language, 2 GB file size limit, syntax highlighting and printing, project support, FTP, HTML support, column blocking, undo/redo, spell checker, regular expression search/replace, extensive configurability and much more.

EZ Macros

EZ Macros 5.0A has some exciting new features that continue to make it the ultimate keyboard macro utility. The intuitive interface makes EZ Macros the perfect tool for both new and experienced users. And EZ Macros can help you to automate all of the repetitive tasks you face each day! With EZ Macros you can "record" keystrokes and/or mouse movements or you can create macros manually. Hundreds of possible macro hot keys are available.

Desktop Macros

You can trust recurring operations to the macro recorder to boost productivity and win time for useful things. Start recording from any application with a hotkey. Customize your macro with specific information, e.g. passwords, filenames or dates. Pauses when recording the macro will be replicated in the playback. After adding information, resume the macro. Widen the range of recordable operations and protect valuable data from exposure.

Compendium-TA

Compendium-TA is an outliner, a Graph Diagrammer, a cross-referencer, an entity modeller, a system prototyper, in short it is a flexible general purpose modelling tool. For modelling what? Novels, Articles, WebSites, Systems. You can use it to track defects and requirements, generate html, generate test scripts, generate client side image maps, diagram systems, prototype. Write your own extension in VB Script & make it even more useful.

Qubit Master

Qubit Master allows users to perform any repetitive computer task by giving out a single voice command, menu selection or key combination. For example, say 'Send weekly report to Bill' and it will open a new e-mail message, address it to 'Bill', fill the subject line with 'Weekly report' and format the message body. Or, press Control, Shift and 'H' keys and it will take you to the Hotmail site, enter the user name and password and log in.

Catalog Hot Files Pro

Utility that allows you to set hotkeys to do common tasks like running applications/folders/documents/web pages, audio mixer controllers, dial-up connections, hibernate, stand by, log off, shut down the system, paste text, ejecting your cdrom drives, controlling windows, Winamp and changing volume etc.

Phrase Express SE

Phrase Express is a text macro utility which organize & pastes all your frequently used phrases into any application in a snap. Ideal for your letter templates, signatures, addresses, bank account information, etc. The phrases are filed clearly laid out in a taskbar icon. Just add new phrases via the Windows clipboard with a single mouse click. Additionally, PhraseExpress automates your daily procedures, like logging into web accounts.

Automation Anywhere

Automation Anywhere is an intelligent automation software for business & IT tasks. Automate complex tasks in minutes, without any programming. Record keyboard & mouse or create automation scripts with wizards. Features SMART automation technology, scheduler, repeat, multiple variable & debugging support, interactive scripts, conditional, file & Internet commands, Turbo-speed, customizable UI etc. Premier license allows task to exe capability.

AutoMate

Whether you are a systems administrator, programmer or a home user, most people who use computers have repetitive tasks that they would like to automate or application behaviors that they would like to modify. AutoMate is a software tool for Windows computers that enables users to solve this dilemma by easily building custom automated solutions, in most cases -- without writing a single line of code.

AutoHotkey

Customize your keyboard, joystick and mouse with a free automation tool that is backward compatible with AutoIt v2. Make any key, mouse/joystick button, or combination into a hotkey. Create custom GUI windows and menu bars. Automate almost anything: Send keystrokes & mouse clicks; launch programs/documents; work with the clipboard, registry, & soundcard settings. Includes quick-start tutorial, automatic script writer, and comprehensive help file.

AIM Keys

AIM Keys for Windows XP/2000/NT/98/95 is an all-in-one, macro utility. This major release features improved macro recording and playback, task scheduling, security options, and enhanced performance. Other new features in 4.0 include: web site and email launching, drag and drop creation of launch macros and a new QuickList Box command for fast and easy selection of macros. AIM Keys carries a 30 day, money-back, timesaving guarantee.

Net Events

The main program purpose is workstations monitoring with customizable reactions to certain events. There is periodical event checking with reacting to event occurence. Each workstation can have unlimited events and each event can have unlimited reactions.

GWD Text Editor

GWD Text Editor is a powerful shareware text editor for Windows. Features include configurable syntax highlighting, ANSI C compatible macro language, projects (IDE for Borland C++ and Java), plug-ins, FTP client, keystroke macros, code completion and API assistance for C/C++, Java and JavaScript, ScriptWizard, PlugInWizard, autosave and crash recovery, column/block editing mode, autocorrect, spell checker, a remappable keyboard,...

Webgenz CMS

Designed for professional and corporate developers, Webgenz CMS increases productivity by maximizing reuse. A full-featured macro language allows modular and object-oriented coding techniques to be applied to HTML. Webgenz CMS makes front-end development more efficient and predictable, while ensuring site-wide consistency and the separation of presentation from content. Use it stand-alone or add it to an existing site management infrastructure.

Macro Mania

This award-winning program will save you time and money as you automate your computer tasks with macros. Macro Mania eliminates all the tedious computer tasks and redundant typing chores that can be done much faster and easier with macros. It can launch new or activate an already running program; send keystrokes to any Windows programs; transfer data, and more.

Macro Express

With Macro Express you can create timesaving macros for specific applications and global macros that will work with any Windows program. Dozens of wizards are available to help you create the macros that will let you automate common computer tasks, including typing text, launching Web sites, downloading files, and creating reminders. Macros can be launched by hot keys, short keys, a window title, pop-up menu, mouse click or a timed schedule.

APA Referencing Macros

APA Referencing Macros are Microsoft Word macros to automate the referencing of papers written in APA Style. They come with two templates already formatted with the Titles, Authors, Institutional affiliation etc. They can be used to reference 25 different sources, they will add the appropriate reference to the References section, save all your references for subsequent in-text citation. Sort the references with the click of a button.

KeyIt!

Wouldn't it be nice to be able to open an application or a website with just a couple keystrokes? Imagine not having to search through tons of menus to find the program you need? Or how about signing your documents and e-mail with an image of your signature or text art? With KeyIt!, you can! KeyIt! will insert text, formatted text, and images into any document including e-mail. Empower your keyboard with KeyIt!

Keyboard Express

Keyboard Express is a Windows keyboard macro utility. It allows you to issue just about any series of keystrokes to your windows applications with the touch of a key. These keystrokes can manually be entered in and assigned to over 700 hot keys. In addition, keystrokes can be captured ?on the fly? as you are typing in one of your Windows applications. System date and times, symbols and more can be added for insertion into applications and more!

Skymol Live Customer Support Software

Skymol live customer support software is a new on-demand customer service and live help software with voice chat, video chat and text chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. This customer support software establishes a powerful communications interface, creating a real-time voice, video connection between an agent and a web site visitor on you web site. It is completely web-based and FREE to Try for 7 days with no obligati

HelpDesk CDCorporate

CDCorporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

HelpDesk CDRepairs

CDRepairs is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

Instant Housecall Remote Support

Securely control your customer's mouse and keyboard from anywhere through firewalls and routers. No port forwarding and no dynamic IPs to worry about. Invitation-only access. Work from your home, office, or Internet cafe. Reboot your customer's PC into safe mode, Auto-reconnect, Transfer files, Chat, Accept online payment, and Track session history. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.

ViewletBuilder4 Professional

ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation. SCORM & AICC compliant.

ViewletBuilder5

ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities when used with ViewletCentral. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation. SCORM & AICC compliant.

HelpBox

HelpBox is a 100% web based helpdesk solution that assists in managing all incoming service requests and support calls. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

Help Desk-99

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

Skymol Communicator Live Chat Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat Publish-me.com Goooggle.com JerkALoad.com StinkyThing.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live rea

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a web site visitor.

Skymol Communicator Live Help Software

Skymol Communicator is a new multi-media web-hosted customer service and live help system using Voice, Video, Chat PickABooger.com. Skymol offers on-demand customer service software, help desk software for online sales and customer service. It is easy to use with no software download or user setup. It is completely web-based.Our solution establishes a powerful communications interface, creating a live real-time connection between an agent and a w

Sinergia Help Desk

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case Type customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users management. Sinergia's business logic is implemented using Windows Workflow Foundation.

Polar Help Desk Free

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

WizAdvisor E-Marketing Start

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

WizAdvisor E-Marketing Pro

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, new log management, XML report, improved user interfaces are added.

Polar Help Desk

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

WizAdvisor Professional Advisor

Make your expertise available to your customers 24h a day, with the fully integrated web application WizAdvisor. Like an experienced sales person would do, the virtual advisor tool acts as a guide leading the user through a set of questions to find the best product or service matching the clients individual requirements. Use for guided selling, product selection, virtual help desk, navigation, configuration. Fast time-to-market and great ROI.

GlassNet

GlassNet is a network monitoring solution, design to ease the job of the network administrator. Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as computer, network servers, routers, switches ip-phones, ip cameras.

Instant Business Network

The Mediachase Instant Business Network Software is a powerful collaboration platform for coordinating a wide range of business initiatives with intranet and Extranet users. Integrated PM, Collaboration and Help Desk Software to help your company grow fast.

Qasper Business Organizer

Qasper Free Personal is our full-featured, free, single-user version of Qasper's powerful, on-demand Workgroup CRM and and Business Information Organizer software (www.Qasper.com). Full of creative and unique features, Qasper empowers you, your workgroups and your business to organize, centralize, manage and visualize your personal and business information. A dozen or more integrated modules provide you with all the functions needed.

MailCOPA Email Software

MailCOPA, simply the best email software available. It is the most powerful out-of-the-box email software you can purchase to date. Not only is MailCOPA easy to use but it is pre-configured to aggressively combat SPAM and viruses and is fully multi-user and multi-machine capable allowing you to share email between users. In addition to being a great help to small and medium sized businesses, MailCOPA also has some great features for home users.

Help Desk for IIS

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration

LIVECHAT ContactCenter

ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

LIVECHAT ContactCenter

LIVECHAT ContactCenter 5.0 is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Messenger mode. You can keep all your business contacts in one place, chat, send files or establish conferences. ContactCenter is a solution for companies willing to improve online customer support, increase sales and maximize the online conversion.

Desktop Authority

Desktop Authority reduces total cost of desktop and application ownership by enabling administrators to proactively secure, manage, support and inventory desktops from a central location.

+Anyplace-Control+

Anyplace Control provides a secure way for network administrator to access and control network PC remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. User's part of software can be installed remotely, without the need to visit users' PCs individually; automatically configures Windows XP firewall. It makes our software very effective for remote support.

VueChat Customer Service

VueChat Personal Edition enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

VueChat Express

VueChat Express is a technology that enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

ViewletCam

The best and cheapest tool to convert PowerPoint to the web. ViewletCam is an easy-to-use, rich media software tool from Qarbon that enables you to record, edit, enhance and publish full-motion videos from your PC, making it simple to quickly and easily produce compelling interactive content that engages your customers, prospects, partners and employees.

ViewletBuilder

The leader in Flash content creation is now free to start. ViewletBuilder's innovative content creation process has revolutionized the way in which software is presented and demonstrated. Comes with content management and reporting capabilities. ViewletBuilder's patented content creation mechanism allows users to take a series of editable screen captures that are then animated to produce a flawless Flash simulation.

VersaSRS Help Desk

Based on the Microsoft .NET Framework, versaSRS provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS combines a browser-based interface with a database back-end.

Anyplace Control

Anyplace Control is a remote control program that can display a screen of another computer (via internet or network) on your screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. The program allows you to work with different remote computers simultaneously, from anywhere in the world.

Alchemy Network Inventory

Network Administrators use this tool to inventory computers in the corporate networks for the software and hardware configuration, generate software licenses reports, etc. The program does not require the client module to be installed on each individual workstation, but can be configured to inventory all network computers by only copying the files to a single shared folder on a file server.

AccessAble Help Desk Pro Edition

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

AB Sequest

A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network.

CI Discovery Network Inventory

Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers. Use to enforce software license compliance, IT troubleshooting and asset management. On-board reporting tools, search, HotFix dectection, Product (License) Keys, audit scheduling feature and more.

Boldcenter Operator Client .NET

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

SupportWindow Console

SupportWindow Console accepts incoming connections from SupportWindow Hosts and SupportWindow Services to allow complete remote desktop control,file sharing and Chat. Optional registration of Presentation Mode allows console operator to do desktop presentation which multiple connected Support Hosts may view. Perfect for explaining software functions to remote users. The Support Host is free.

TechAid ASP

TechAid ASP is an Active Server Page program that easily tracks all of the time spent on projects, work orders, trouble calls, or any other task. It can be installed on IIS 4 or higher and on Personal Web Server. It is uniquely designed to allow users to accurately record all of their time, not just the time spent on projects or work orders. It includes reports for total hours, period summary, daily summary, and detailed reports.

ScreenTalker

ScreenTalker provides your customers with the option to communicate with your business in real time. Customers can experience live support and obtain the answers they need. There is little cost to your business, an increase in customer satisfaction and sales.

SupportWizard

FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.

SMP Professional edition

Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs' hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. In this version, service installation of SMP client, remote control / file transfer from the SMP console added.

Remote Administrator

Remote Administrator (Radmin) is a secure remote control software that enables you to work on a remote computer as if you were sitting in front of it. This program is the ideal remote access solution. You can access the same computer from multiple places and use advanced file transfer, remote shutdown, Telnet, OS-integrated NT security system support, etc. Radmin outperforms all other remote controls in speed, reliability and security.

Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

TeamWork

TeamWork è un sistema per gestire i progetti di sviluppo software, il lavoro di gruppo, ed i rapporti con i clienti, in modo facile e veloce. Con TeamWork potete pianificare le nuove release, documentare i requisiti, coordinare le attività dei membri del team, tenere traccia dei difetti rilevati e delle correzioni, controllare le modifiche, monitorare i rischi, fornire supporto tecnico e commerciale ai clienti, e altro ancora.