- ReplyButler
- How often did you write "Dear Mr. ..." and added a few sentences that were basically the same as usual? Why bother with repetitive things? ReplyButler automatically recognizes name, language and style of the e-mail and prepares an answer with the same features. It is remarkable how reliable the software recognizes the name of the e-mail sender and addresses him correctly.
- Adventnet ManageEngine Desktop Central
- Desktop Central is a complete remote Windows desktop/laptop management software. It leverages the Active Directory and GPO to perform the configurations like Drive Mapping, Display settings, IP Printers, Folder redirection, Registry settings, Software installation, Windows services, IE, MS Office, Windows Security Policies, Firewall, Path, etc. It helps to secure and standardize the Desktops and provides comprehensive Active Directory reports.
- VueChat Enterprise Server
- Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).
- WorkOrder XP
- With workOrder XP you it will be able to manage work orders and services. It includes maintenance scheduling, service status, supply control, and more. Connect to WorkOrder using the web.
- VersaSRS Help Desk
- Based on the Microsoft .NET Framework, versaSRS provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. Adaptable to a diverse range of workflow settings, versaSRS combines a browser-based interface with a database back-end.
- ihelpcenter
- ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com.
- AccessAble Help Desk Pro Edition
- A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.
- IT Manager Helpdesk
- The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of hardware, a staff member, a location, or a vendor. The tool was intended to track information relevant to everyday operations of IT departments
- Boldcenter Operator Client .NET
- Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
- Request Tracker
- Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
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